Refund & Returns Policy
Last Updated: March, 2026
Because HeroMe products are personalized and made specifically for each child, the following policies apply:
Digital Storybooks
Digital downloads (PDF versions) are considered delivered once access to the file is provided. For this reason, digital purchases are generally non-refundable. If you experience a technical issue with your file, please contact us and we will gladly assist you.
Printed Books
Printed books are custom-produced and cannot be returned or resold. However, if your book arrives damaged, defective, or contains a production error, please contact us within 14 days of delivery, and we will arrange a replacement.
Our goal is for every family to be happy with their HeroMe story, and we will do our best to resolve any issues quickly.
Contact Us
If you have any questions or concerns about your order, please reach out to us at: support@heromereads.com