Privacy Policy
Last Updated: March, 2026
HeroMe respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
When you use our website, we may collect:
Information You Provide
- Parent/guardian name
- Email address
- Billing information
- Child's first name
- Optional personalization details (interests, photos)
Automatically Collected Information
We may collect limited technical information such as:
- Browser type
- Device type
- IP address
- Website usage statistics
This helps us improve website performance.
How We Use Information
We use collected information to:
- Create personalized stories
- Process orders
- Deliver digital downloads
- Provide customer support
- Improve our website and services
We do not sell or rent personal information to third parties.
Payment Information
Payment transactions may be processed through secure third-party providers (such as Stripe, PayPal, or other payment processors). HeroMe does not store full credit card information on our servers.
Data Retention
We retain information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
Users may request deletion of personal data by contacting us at: support@heromereads.com
Security
HeroMe uses reasonable technical safeguards to protect personal information. However, no internet transmission can be guaranteed to be completely secure.
Children's Privacy (COPPA Compliance)
HeroMe is designed for parents and guardians purchasing stories for children.
We do not knowingly collect personal information directly from children under 13.
Any information about a child (such as their first name, photo, or interests) must be provided by a parent or guardian for the purpose of generating a personalized story.
If a parent believes their child's information has been submitted without consent, they may contact us to request deletion.
Cookies
HeroMe may use cookies or similar technologies to:
- Remember user preferences
- Analyze website performance
- Improve user experience
Users can control cookie settings through their browser.
Third-Party Services
Our website may use third-party services such as:
- Payment processors
- Website analytics tools
- Email delivery platforms
- Print fulfillment services
These services may collect limited information according to their own privacy policies.
Contact Information
If you have questions about this Privacy Policy, please contact:
HeroMe
Email: support@heromereads.com